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Support Centre

Behind our fantastic frontline team, we have a team of experts, working to support the continued delivery of patient care and industry leading innovation. Based in our Head Office Support Centre in Kearsley, Greater Manchester, we’re all passionate about what we do and are committed to growing the success of mydentist and our own careers. Our Support Centre can offer you huge potential and opportunity. We have an amazingly supportive culture, our organisation is ambitious and future-focused and we have the chance for you to move upwards, side-wards and onwards due to our immense size and scope. And, whatever department you join us in, you’ll provide the specialist support which enables our practice teams to focus on what they do best, look after our patients. So, join us and enjoy the freedom to make your role your own and develop both your career and yourself. Together, we can grow and shape the future of a successful business in an expanding sector.

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Acquisitions & Integration

From our support centre and out in the field we focus on how mydentist can develop and grow. It’s all about relationship building. Using lots of empathy, we integrate acquired practices and their teams into the wider mydentist community and expertly communicate to all involved how we’re far better together.

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Central Operations

We’re all about big business ideas and strategy. Focused on finding ways to continuously develop business processes, we proactively plan for the future and respond reactively to projects and initiatives that will improve business performance and patient care. From Internal Communications and Business Change, to Audit and Patient Support, we know how important it is to support our practice teams. So, we take the time to do so, strengthen relationships, wherever and whenever we can.

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Clinical Management & Support

Making sure that we deliver the highest quality clinical services, we also provide ongoing support, development, specialist knowledge, and advice to clinicians.

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We’re the link between mydentist and the NHS commissioners for managing and maintaining our NHS contracts in England and Wales. We deal with contract protection, growth, breach and all tenders for new NHS contracts. We also develop and seek out opportunities to offer dental services to the private sector and work across most departments.

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We support our practices and Support Centre with both dental and reactive issues, as well as reportable events and critical incidents. No matter how big or small the problem may be we always aim to deliver a first-time fix.

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Covering a wide range of financial disciplines, we’re responsible for everything from payroll and accounts to the purchase ledger and providing vital management information.

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Group Legal Services

We deliver in-house legal and compliance services to all the divisions and business units across mydentist. Experts at delivering efficient, commercially focused legal support and advice, we focus on both industry specific and wider business matters - from property, commercial and corporate work to assisting with projects and litigation. We’re also responsible for corporate and information governance across the entire mydentist group and focus strongly on risk management.

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Human Resources, Learning & Development and Resourcing

A varied and versatile team, we deliver a number of key business functions, including Employee Relations, Reward, Learning and Development and Resourcing. We make sure mydentist attracts, retains and develops the very best talent in the dental market. People who share our purpose, live our values and are as restlessly ambitious as we are.

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We maintain and continually develop a highly effective IT infrastructure that meets the needs of our support centre teams and network of practices. We also look after the quality and reliability of all systems. From our telephony systems to the data warehouse where our management data is stored.

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We raise the profile of mydentist as a whole and in individual practices. We also provide operational project assistance, create promotional materials, maintain our website and attract new patients through our marketing campaigns.

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We’re passionate about making sure we get the best value for money from the wide range of products and services we buy. We do this by maintaining and developing good relationships with leading dental brands, companies and a variety of third party suppliers.

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As a mydentist employee, you’ll benefit from a wide range of valuable rewards. These include:

Offers at over 130,000 popular UK stores. These include River Island, Boots, Sainsburys, Morrisons, B&Q, John Lewis, M&S, New Look and IKEA

A healthcare plan. The Essentials4Health cash plan from BHSF lets you claim cash towards eyesight tests, glasses and lenses. Dental check-ups and treatment, physiotherapy and chiropody. Prices start from £5.29 a month

Gym discounts with Lifestyle Fitness. You’ll receive the lowest corporate rate at chains such as Virgin Active, Fitness First, Bannatyne, Nuffield, British Military Fitness, Curves, DW Sports, Total Fitness and Pure Gym

Life assurance. If you pass away whilst employed by mydentist, your family or other beneficiaries will receive a lump sum payment equal to two times your basic pay

Myadviceline. Provided by CareFirst, this offers independent guidance and support to you when you need it. From debt and legal matters to stress and childcare, this is a confidential service available 24/7/365

O2 discount scheme. Receive exclusive offer and discounts

Long service awards. We’ll recognise your loyalty after 5 years, 10 years, 15 years and every 5 years after that! You’ll be invited to choose a gift and receive a long-service certificate and badge